Support Topic
How to Dispute a Background Check Report
If you believe there are errors or inaccuracies in your background check report conducted by Safe Hiring Worldwide, you have the right to dispute the findings. This guide will walk you through the process of filing a dispute, what to expect during the review process, and how to resolve any issues.
Step 1: Review Your Report
Access the Report:
- Log into your Safe Hiring Worldwide Candidate Portal and access your background check report.
- Carefully review all sections of the report, including criminal history, employment verification, education verification, and any other checks performed.
Identify Discrepancies:
- Look for any incorrect information, such as:
- Inaccurate criminal record entries.
- Incorrect employment dates or details.
- Mismatches in education history.
- Mistakes in personal information (e.g., name, address).
- Look for any incorrect information, such as:
Step 2: File a Dispute
Initiate the Dispute Process:
- Log into your Candidate Portal and locate the “Dispute Report” option.
- Alternatively, you can email Safe Hiring Worldwide’s support team at disputes@safehirings.com
Submit Your Dispute:
- In the dispute form or email, provide the following details:
- Specific issue with the report (e.g., wrong employer, incorrect dates, criminal record mismatch).
- Any supporting documents or evidence that can help verify the correct information (e.g., employment contracts, diploma copies, ID documents).
- Clarifying details for each section of the report you believe contains errors.
- In the dispute form or email, provide the following details:
Confirm Submission:
- After submitting your dispute, you will receive a confirmation email from Safe Hiring Worldwide acknowledging receipt of your request.
Step 3: Investigation and Review
Investigation Timeline:
- Once your dispute is submitted, Safe Hiring Worldwide will begin the process of reviewing the information.
- Investigations typically take 30 days but may vary depending on the nature of the dispute and the complexity of the verification process.
Data Verification:
- During the review, Safe Hiring Worldwide will reach out to the sources that provided the information (e.g., employers, educational institutions, government agencies) to verify or correct the data in question.
Follow-Up:
- If additional documentation or information is needed, you may be contacted by Safe Hiring Worldwide during the investigation process.
Step 4: Outcome of the Dispute
Receive an Updated Report:
- Once the investigation is complete, Safe Hiring Worldwide will provide you and the employer with an updated background check report, if any corrections are made.
No Change in Report:
- If the investigation finds that the original information is accurate, the report will remain unchanged. You will be notified of the decision and the reasons why no change was made.
Report Resolution:
- If the report is corrected, the employer will be informed of the updated results. This may involve removing or amending any incorrect information (e.g., criminal records, employment history, etc.).
Step 5: Escalating the Dispute (If Necessary)
If you are unsatisfied with the resolution of your dispute, you can escalate the issue:
- Contact Regulatory Authorities:
- In certain jurisdictions, you have the right to contact government agencies or consumer protection bodies that regulate background screening companies (e.g., the Fair Credit Reporting Act (FCRA) in the U.S.).
- Legal Assistance:
- If necessary, you may seek legal advice or assistance to further pursue the dispute.
Frequently Asked Questions
1. What kinds of issues can I dispute?
- You can dispute any inaccuracies in the report, including:
- Incorrect criminal records.
- Employment or education verification errors.
- Mismatches in personal data or other details.
2. How long does the dispute process take?
- The process typically takes around 30 days, depending on the nature of the dispute and the complexity of verifying the information.
3. Is there a cost to dispute a report?
- No, disputing a report is free of charge.
4. Can I still get the job while the dispute is being processed?
- This decision depends on the employer. In many cases, employers will wait for the dispute to be resolved before making a final hiring decision.
5. How do I know if the report has been corrected?
- You will receive an updated report if corrections are made, or you will be informed if no changes are necessary.
Need Help?
If you need assistance during the dispute process or have any questions:
- Email: disputes@safehiringworldwide.com
- Live Chat: Available Monday-Friday, 9 AM – 6 PM (EST)
Safe Hiring Worldwide is committed to ensuring that all background checks are accurate, fair, and compliant with legal standards. We strive to resolve any disputes efficiently and transparently.
