Support Topic
Report Delays: What to Do If Your Background Check is Delayed
Occasionally, background checks may take longer than expected due to various factors. If you experience a delay in receiving your background check report, here’s what you need to know and the steps you can take to resolve the issue.
Common Reasons for Delays
Incomplete Candidate Information
- Missing or incorrect details (such as name, address, or date of birth) provided during the submission process can cause delays.
Pending Candidate Consent
- The background check cannot proceed until the candidate provides consent. If the candidate has not completed this step, it will hold up the entire process.
Third-Party Verifications
- Employment, education, and reference verifications often depend on the responsiveness of third parties (e.g., former employers or educational institutions). Delays in responses from these sources can impact the timeline.
International Screening
- If the candidate has lived or worked abroad, international background checks may take longer due to the complexity of gathering information from foreign institutions or governments.
Holidays and Office Closures
- Public holidays, weekends, and office closures (for companies or government agencies) can affect the processing time of a background check.
Criminal Record Searches
- Criminal records checks may take extra time in certain jurisdictions, especially if local courts require manual searches or have limited digital access.
How to Handle Report Delays
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Check Your Order Status
- Log into your account and navigate to the Order Dashboard to check the status of the background check. The status will give you an indication of where the delay might be occurring (e.g., waiting for candidate consent or pending third-party verification).
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Verify Candidate Consent
- If the delay is due to pending consent, contact the candidate and remind them to complete the consent form sent by Safe Hiring Worldwide. You can track their progress through your dashboard.
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Contact Customer Support
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If the delay is not explained by the status updates, you can reach out to Safe Hiring Worldwide’s support team for further details. Provide your order number and any relevant information to help them investigate the delay.
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Email: support@safehirings.com
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Live Chat: Available Monday-Friday, 9 AM – 6 PM (EST)
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Monitor Third-Party Verification
- If the delay is related to employment or education verifications, you may want to contact the third-party institution directly to expedite their response.
Steps Safe Hiring Worldwide Takes to Prevent Delays
Proactive Candidate Notifications:
- Candidates receive regular reminders if they have not completed their consent form or if additional documents are needed.
Regular Status Updates:
- You will receive email updates at every key stage of the process, helping you stay informed about the progress and any potential issues.
Dedicated Support Team:
- If any delays occur, Safe Hiring Worldwide’s support team is ready to assist in identifying the cause and finding a solution to move the process forward.
When to Escalate
If your report is delayed beyond the expected timeframe (usually 7-10 business days for most standard checks) and you have not received a satisfactory explanation from customer support, you can request an escalation.
- Escalation Request: Reply directly to your support ticket or call customer service to escalate your case for priority handling.
Need Immediate Assistance?
If you are dealing with a time-sensitive hiring decision and the delay is affecting your business, contact the Safe Hiring Worldwide team for urgent support.
- Email: support@safehirings.com
- Live Chat: Available for immediate assistance.
